Definitions
1.1 The “Client” means the person/s, company or organisation booking the equipment, act or entertainment with the “Company”.
1.2 The “Company” means Event Angels
Bookings
2.1 Your booking is not confirmed until the company has received a booking fee and confirmation has been sent to the client by letter or email.
2.2 The Company accepts no responsibility for assumptions made by the Client that items are booked when a deposit/booking fee has not been paid. Similarly, the Company is not obliged to ‘hold’ or ‘reserve’ items without a deposit.
2.3 If the company is not ready to commence at the agreed start time and it is the company’s fault, the company agrees to operate the hired equipment for the agreed length of hire time. However, if the company is not ready to commence at the agreed start time, as setup has been delayed due to unforeseen circumstances which are not the fault of the company, the hire will still end at the agreed finish time as stated on the booking form/invoice.
2.4 In the event that the company has set up on time but hire does not start at the agreed start time due to the actions of the client or venue, the hire will still end at the agreed finish time as stated on the booking form/invoice.
2.5 All equipment (including the supplied props) remains the property of the company at all times.
2.6 By placing an order with us either online, verbally or via e-mail regardless of whether a Booking Form has been returned, or deposit paid, it is deemed that the customer has read, understood, fully agreed to and is bound by all of our terms and conditions of hire.
2.7 In the event of traffic or other uncontrollable circumstances preventing us from being able to fulfil our contracted obligations our liability shall be limited to a refund of any monies paid in relation to the contracted event, or a pro rata reduction in the hire fee in the event of delayed start. No further compensation will be paid irrespective of any loss of earnings.
Prices, Deposit & Balance Payments
3.1 All hires are subject to a £100 booking fee, in order to secure the services of the company.
3.2 The client must pay the booking fee/deposit in order to fully secure the requested date(s) within 48hrs from the date the provisional booking is made.
3.3 Deposits/Booking fees are non-refundable.
3.4 The balance is to be paid in full and cleared at least one calendar month prior to the event start date.
3.5 Advertised prices are subject to change without prior notification, and any future promotional offers will not apply to this booking. However, the price agreed at the time of booking will remain in force.
3.6 The company reserves the right to charge interest on all overdue accounts at 2% above its banker’s current interest rate. Interest will accrue on a daily basis for late payments, starting from the due date. An administration fee of £25 will apply to any late payments.
3.7 On the event day, if the operative is asked to operate the hired equipment for longer than the agreed time on the booking form, an extra charge will be payable for those additional hours used.
3.8 An idle fee may apply for waiting periods of above 45 minutes – this will be pre-authorised with the client and invoiced accordingly. We’ll avoid charging for idle hours wherever possible.
3.9 The company reserve the right to offer additional promotional items for sale to users at your event. These include but are not limited to Key-Rings, fridge magnets and photo frames.
Cancellations
4.1 Any cancelled order is subject to the following cancellation charges:
Within 21 days of hire date: No Refund
Within 60-22 days of hire date: 50% of full hire fee is due
If cancellation occurs between 90-61 days, the client will lose their booking fee
4.2 The client should notify of their wish to cancel a booking at the first instance available by telephone. This request should also be followed up in writing.
4.3 A booking shall only be deemed as cancelled once the company has sent confirmation of the cancellation in writing.
Rescheduling
4.4 It is not possible to amend the event date of the booking. Therefore, unless otherwise agreed in writing, a client wishing to change their event date from the original booked date shall be treated as cancellation and shall be subject to our cancellation terms above. The client is then able to make a new booking subject to availability and acceptance of the new booking by the company
4.5 The company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booking equipment.
4.6 All sizes quoted are approximate.
4.7 All goods remain the property of the company.
4.8 The company reserves the right to amend or alter any product specifications without prior notice.
Equipment
5.1 The Client acknowledges that it shall be responsible for any damage or loss to Event Angels Photo Booth’s equipment (including props) caused by any misuse of our equipment by its customers or its guests or any theft or disaster (including, but not limited, to fire or flooding) at the client’s event.
5.2 Magic Mirror Booth will require a work space of at least 3m (W) x 2m (D) x 2.5m (H). The client will be responsible for providing suitable space as well as providing a standard working 13 amp electrical plug socket for power to the hired booth. We also require a table to be provided for your guest book, if ordered.
5.3 All goods remain the property of the company at all times. The props are for use in the photo booth only and not to be taken away from the booth area.
Site Location, Facilities & Conduct
6.1 The client shall provide the company with a suitable parking space for a transit styled van within 50m of the venue. The route to the venue shall be free of any obstacles and shall be safe.
6.2 Parking shall be provided, at the client’s expense for the duration of the event/or any period where the company is required to be on site in order to fulfil the agreement.
6.3 The Magic Mirror cannot be taken up stairs. If the location required is on a floor other than the ground floor, it is the responsibility of the hirer to ensure that lift access is available. We cannot be held responsible for failure to supply if no lift access is available and can not offer a refund if this is the reason for failure to supply.
6.4 Hired equipment will be set up in one location only as agreed on arrival and will not be moved once unloaded.
6.5 If access to the venue is delayed for any reason, or events over-run delaying the start of your hire period, no refund shall be given, nor shall the hire period be extended beyond the original finish time.
6.6 The client is responsible for ensuring that the venue has sufficient space available for the photo booth, and the venue management have been notified. Our insurance certificates are freely available and will be emailed on request.
6.7 The company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the company feels that guests or clients conduct endangers the safety of the guests, clients, themselves or the safety of the hired equipment. In such cases no refund will be given and full contracted fees will be due to the company.
6.8 The company reserves the right to refuse entry to the booth of any guest(s) behaving inappropriately. We want you all to have fun, but your safety and the prevention of damage to our equipment always takes precedence.
6.9 The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event
6.10 Due to the position of the camera, the booth is unsuitable for unsupervised use by small children. We welcome children into our booth, but may insist they are accompanied by an adult.
6.11 Please inform the company of any circumstances that would make setting the hired equipment more demanding. This includes going upstairs and long distances. The company allocate a set period of time for setting up the hired equipment which is included within your price, if there are any complications that are not made known to the company beforehand then time taken will come out of the operating time. Idle hours are available at a cost of £40 per hour, please inform the company when booking if any are required.
Liability & Insurance
7.1 The company’s liability insurance covers use of the equipment only whilst booked on ‘wet’ hire (supervised by a representative of the company).
7.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire.
7.3 The company accepts no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment.
Use of Images
8.1 The client gives Event Angels permission to use images taken at their event to be used on Event Angels website, social media pages and for advertising and promotional purposes. Images are usually uploaded to our business Facebook page directly after your event.
8.2 Event Angels will not use any images that are deemed unsuitable on their website or for advertising purpose and will not use any content that maybe personally damaging to the person(s).
8.3 Retention of Images: We’ll keep a digital copy of your photographs for at least 1 year after your event, at which point they may be deleted permanently.
Hiring, delivery and service
9.1 Delivery, set up and removal of the equipment is included in the total amount paid for the hire period.
9.2 Time taken to deliver, set up and remove the equipment will be outside the hire period.
9.3 A fully trained representative of the company will be on site throughout the hire of the equipment.
9.4 It usually takes an hour to set the photo booth or Magic Mirror up and then an hour to take down and so with travelling, it can be a 7 – 8 hour event.
We ask that we are able to have a light snack from the buffet once the guests have eaten.
If this is not possible then please do let us know when booking for us to take a packed lunch.
9.4 Green Screen: this requires automatic replacement of green colours. We cannot be held responsible if persons are wearing green when using the booth. If you have specific images that you require, we need to be advised no later than 1 week prior to your event.
9.5 Guest Books: We will endeavour to maintain your guest book in the condition it was supplied in. We cannot be held responsible for damage caused to the guest book by your guests (e.g. spilling drinks or tearing pages).
9.6 Photo Templates: We need to know your layout requirements, including any specific colours, text, logos or fonts no later than 14 days prior to your event. A proof will be supplied via email for you to check and make sure details are correct.